FAQ

How to contact us

The best way to contact us is to reply to your order confirmation email message. You can also call us at 613-716-6638 or email us at merch@rossvideo.com.

Our business hours are from 9 AM to 5 PM Eastern Time, Monday to Friday.

Pricing and payment details

All prices are in U.S. funds. Canadian orders will be converted to Canadian dollars at the current exchange rate when the order is processed.

All orders will be charged the appropriate taxes where applicable.

Payments can be made using Visa, MasterCard, American Express, Discover, or PayPal.

How do I complete my online order?

  • Click the Add to Cart button to add a product to your Shopping Cart.
  • Your Shopping Cart will open in a separate browser window and you will be able to see the items selected for purchase.
  • If you would like to add more items to your Shopping Cart, click the Continue Shopping button to return to the Web store.
  • If you are done shopping, simply click the Proceed to Checkout button.
  • Choose you Method of payment (Credit Card or Paypal account) and click the Continue button.
  • To complete the transaction, enter your billing information and once everything is filled in, click the Continue Checkout button.
  • Review your order and then click the Send Order button to complete the checkout process.

You will immediately receive a confirmation email and then a final email when your order has been shipped.

Shipping Information

Our store is available to ship Worldwide

You will receive email if there is a delay in shipping and receive a confirmation email when your order ships.

If you have inquiries regarding your shipment, please contact us